Starting Thursday, September 11, 2025, the Houston Permitting Center will launch a new phone system pilot to make it easier and more convenient for customers to connect with the right team.
Here’s what you can expect:
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Faster Connections: Smarter menus and queues will guide calls to the right team.
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Less Waiting: If hold times are long, you can choose to get a call back without losing your place in line.
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Share Your Experience: Post-call surveys allow you to provide quick feedback on your call.
This pilot is part of our commitment to providing faster, more reliable service and making it easier for you to connect with the help you need.
#WeAreHereToHelp