The Identity Verification Unit no longer accepts requests for Clearance letters via email or postal mail. Any requests for Clearance Letters must be made in person with original documents.
Effective September 1, 2021:
The Identity Verification Unit will only provide Clearance Letters to individuals with no criminal history. All other individuals will be referred to the Texas Department of Public Safety for criminal history requests: https://www.dps.texas.gov/section/crime-records-service/crime-records-general-information
Effective October 1, 2021:
The Identity Verification Unit will no longer provide Clearance Letters. All individuals needing documentation of any criminal history, or proof of no criminal history, will be referred to the Texas Department of Public Safety: https://www.dps.texas.gov/section/crime-records-service/crime-records-general-information