HouPermits will serve as a one-stop shop for permitting and inspection information, including Administration and Regulatory Affairs Department and Houston Fire Department Life Safety Bureau permits and inspections, as well as other areas of the Permitting Center not currently using the legacy system. Online forms will replace emailed forms and other manual processes.
Our staff will be able to personalize their lookup grids, tab layouts, and dashboards to display their To-Do lists or other information relevant to their unique roles and responsibilities.
Managers and supervisors will have access to dashboards depicting information specific to their projects. They’ll be able to run reports on their own and collaborate in real-time with others involved in the permitting process.
Through the Inspector Application, inspectors will be able to access the system on their tablets while in the field, eliminating the potential for delayed information through improved reliability. Upon login, Inspectors will see their list of inspections and reassign inspections as needed.
We are automating administrative changes to projects and permits, which will ease our workload and alleviate paper processes.
Our customers will have access to convenient self-service programs that will streamline the permitting process without needing to go to the permitting center, saving time and energy.
HouPermits will allow users to pay their bills on one central platform. Users can check outstanding balances, receipts, and more across departments and projects through a shared database.
With the new HouPermits system, customers will always know where they are in the process of applying for permits. Users will have online access to their accounts to view details about what may be holding up the process. Last-minute reviews, incomplete forms or missing documents will no longer slow down processing permit requests.
The new HouPermits system will be able to send automated notifications so that customers know the next steps or actions they need to take. During the inspection process, customers will also receive text messages that provide real-time updates sent by the inspector.
If users have questions during the permitting process or need additional support, our Customer Service Representatives and Permit Technicians can associate themselves with your permit so they can see what you are seeing and assist you in real-time.