The Houston Permitting Center is pleased to announce the transition to an updated iPermits Customer Portal, set to take place on September 9, 2024. This update brings significant improvements and new features designed to enhance user experience and streamline the permitting process for all residents, businesses, and contractors. We will retire access to the legacy iPermits Customer Portal on Sep. 9. Existing accounts, login processes, and user credentials will remain unchanged; no action is required from existing users, and ongoing permit applications will not be affected.
- Note: If users have not changed their passwords in the last 270 days, the new iPermits Customer portal will prompt them to update their passwords. Passwords must be 8-12 characters long and include a combination of uppercase and lowercase letters, numbers, and special characters.
Support and Resources
To ensure a smooth transition, we're providing several support resources:
- Updated User Guides: Available for download, including guides for Electronic Plan Review. Click here to access them.
- How-To Videos: Updated online tutorials to guide you through the new system.
- Pre-Recorded Training: An informational session on the "iPermits Portal Redesign" will be available.
- Existing Support Channels: The HPC Customer Service Information Desk, Online Chat, Permitting Section, Inspection Sections, and HPW-IT Help Desk will continue to provide assistance.
If you have any questions or concerns, please contact us at 832.394.9000 or [email protected].
What’s New and Improved?
The new iPermits system offers several exciting enhancements:
- Improved User Interface: New login pages and a refreshed main menu.
- Redesigned Menus: A more intuitive navigation system for easier access to services.
- Additional Selection Options: More choices to customize your permitting experience.
- Enhanced Map Features:
- Search projects by address using My City (ESRI) integration
- Google Map search functionality
- Mobile-Friendly Design: The new portal is optimized for both mobile and tablet devices.
- Project User Management Process:
- Add projects to a Management List for easy monitoring
- New Gantt chart feature for better project visualization.
- Review Project Hold feature to check active holds without calling city staff
Updated: 8/29/2024